Waiters and Waitresses

Job Summary

In restaurants, hotels or other establishments that serve food and beverages, Waiters and Waitresses are those who take the customer’s orders and deliver their food and drinks. Also called servers, waiters and waitresses roles will vary with setting. For instance those who work in establishments where simpler menus are provided such as salads, sandwiches and soups, the service may be fast paced. In other settings where the menu may be more complicated, and many course meals are served, servers work at a little more leisurely rate.

Duties

Waiters and waitresses generally carry out the following duties:

• Greet and present customers with menus, informing them of any specials

• Answer customers’ questions about the menu and make item suggestions

• Take customers’ orders for food and beverages

• Take orders to kitchen staff

• Prepare drinks and garnishes

• Transport trays of drinks of dishes to tables and serve accurately

• Remove glasses, dishes and clean tables after customers finish their meals

• Produce customer bills and process customer payments

• Set up dining areas, refill condiments and stock serving areas

Qualifications

No formal education is required but on-the-job training is offered. Some states require persons who serve alcoholic beverages to be at least 18 years of age while others may require persons to be older.

Testing

In order to test Waiters and Waitresses effectively, employers usually administer the customer service test, the vocabulary test, the cognitive IQ test and the work ethics test. This test combination measures individuals ability to provide great customer service by the analysis of their personality, their articulation, their memory and problem solving skills and their work ethics; all essential aspects ensuring that equipped personnel are placed in waiters and waitresses roles in your organization.

Recommended Tests

• Customer Service Personality Test
• Vocabulary Test
• Cognitive IQ Test
• Work Ethics Personality Test