In restaurants, hotels or other establishments that serve food and beverages, Waiters and Waitresses are those who take the customer’s orders and deliver their food and drinks. Also called servers, waiters and waitresses roles will vary with setting. For instance those who work in establishments where simpler menus are provided such as salads, sandwiches and soups, the service may be fast paced. In other settings where the menu may be more complicated, and many course meals are served, servers work at a little more leisurely rate.
Waiters and waitresses generally carry out the following duties:
Greet and present customers with menus, informing them of any specials
Answer customers’ questions about the menu and make item suggestions
Take customers’ orders for food and beverages
Take orders to kitchen staff
Prepare drinks and garnishes
Transport trays of drinks of dishes to tables and serve accurately
Remove glasses, dishes and clean tables after customers finish their meals
Produce customer bills and process customer payments
Set up dining areas, refill condiments and stock serving areas
No formal education is required but on-the-job training is offered. Some states require persons who serve alcoholic beverages to be at least 18 years of age while others may require persons to be older.
In order to test Waiters and Waitresses effectively, employers usually administer the customer service test, the vocabulary test, the cognitive IQ test and the work ethics test. This test combination measures individuals ability to provide great customer service by the analysis of their personality, their articulation, their memory and problem solving skills and their work ethics; all essential aspects ensuring that equipped personnel are placed in waiters and waitresses roles in your organization.
2018 Median Pay
|$21,780 per year, $10.47 per hour|
Entry level qualification
|No formal educational credential|
Number of jobs in 2016
Expected Growth rate (2016 – 26)