Receptionists are usually the first employee a customer meets in and organization. They are responsible for greeting customers, taking and screening phone calls as well as directing human and phone traffic to the relevant destinations. They may also need to communicate with customers any relevant information regarding the company. Some receptionists may also be required to receive billing payments, account information and return receipts.
Receptionists generally carry out the following duties:
Take phone calls and answer queries or forward them accurately
Greet customers and deal with them accordingly
Correspond with other employees regarding the arrival or cancellation of visitors
Respond to emails efficiently
Organize the calendar and keep employees notified on deadlines
Operate computers, scanners, printers and photocopiers
Keep record of and maintain office supplies
Receptionists are generally required to have a high school diploma and good communication skills, but these requirements may vary for differing industries. Individuals with knowledge of word processing or spreadsheet software may have an advantage.
In order to test Receptionist effectively, employers usually administer the receptionist personality test which assesses the prospective individual’s personality traits with regards to exhibiting good potential to perform as a receptionist. It measures the individual’s communication skills and dependability. The customer service personality test may also be administered. Lastly, the work ethics personality test which would be u used to assess an individuals work ethic and ethical code of conduct.
2018 Median Pay
|$29,140 per year, $14.01 per hour|
Entry level qualification
|High school diploma or equivalent|
Number of jobs in 2016
Expected Growth rate (2016 – 26)