Dispatchers (Police, Fire and Ambulance)

Job Summary

Police, Fire, and Ambulance Dispatchers respond to emergency, non emergency and alarm calls. They must remain calm, listen carefully to callers and determine the severity and location of an incident. They must keep comprehensive record of all answered calls. They must also be able to advise callers on what to do before first respond arrive and offer medical care instructions to the caller over the phone if necessary.


Duties

Police, Fire, and Ambulance Dispatchers generally carry out the following duties:

  • Respond to emergency, non-emergency or alarm system calls

  • Gather information on the situation to determine severity and location

  • Communicate that information clearly to the relevant first respond according to agency procedures

  • Instruct callers on what to do before first respond arrive

  • Log all answered calls

  • Keep track of the location of police, ambulance and fire vehicles

 

Qualifications

A high school diploma or equivalent is required by most agencies for this position. Training is also required for Police, Fire, and Ambulance Dispatchers.They may also be required to pass a written and typing exam. Some employers also test the hearing and vision ability of the individual as well as require a background check, a lie detector test and a drug test. Experience with computers, customer service and speaking Spanish will be assets.

Testing

In order to test Police, Fire, and Ambulance Dispatchers effectively, dispatchers usually administer the cognitive IQ test, the vocabulary test, and the work ethics test to ensure these personnel has the adequate personality traits, skills and ethics to deal with this highly fast pace and intensive career.

 

Recommended Tests
  • Cognitive IQ Test
  • Vocabulary Test
  • Work Ethics Personality Test

 

 

Dispatchers (Police, Fire and Ambulance)

Job Facts

2018 Median Pay
$40,660 per year, $19.55 per hour
Entry level qualification
High school diploma or equivalent
Number of jobs in 2016
98,600
Expected Growth rate (2016 – 26)
8%