Computer Support Specialists

Job Summary

Computer Support Specialists also known as technical support specialist attempt to assist computer users with solving computer network problems or giving them advice about best practices. They may be involved in securing and maintaining an organization’s digital data as well as hardware.


Computer Support Specialists generally carry out the following duties:

  • Analyze, troubleshoot and solve computer network problems

  • Back up company data

  • Listen carefully to computer user’s problems and ask questions to best identify and diagnose the issue

  • Communicate clearly to user, the steps to solve a problem

  • Set up or repair computer equipment and other related devices

  • Teach users how to use new software or hardware

  • Indicate recurring problematic software or hardware to other team members and managers



The requirements for this position may vary but it is expected that the individual would have knowledge of computers. Most employers require just an associate’s degree but some may require a bachelor’s degree in computer science, information technology or engineering for more technical positions or if they provide services to large businesses.


In order to test Computer Support Specialists effectively, employers usually administer the basic web developer HTML test, the cognitive IQ test, the networking and internet test and the work ethics test to analyze individual's computer literacy and proficiency , problem solving skills, general IQ and their work ethic.


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Computer Support Specialists

Job Facts

2018 Median Pay
$53,470 per year, $25.70 per hour
Entry level qualification
Bachelor's Degree or Associate’s Degree
Number of jobs in 2016
Expected Growth rate (2016 – 26)