Computer Support Specialists also known as technical support specialist attempt to assist computer users with solving computer network problems or giving them advice about best practices. They may be involved in securing and maintaining an organization’s digital data as well as hardware.
Computer Support Specialists generally carry out the following duties:
Analyze, troubleshoot and solve computer network problems
Back up company data
Listen carefully to computer user’s problems and ask questions to best identify and diagnose the issue
Communicate clearly to user, the steps to solve a problem
Set up or repair computer equipment and other related devices
Teach users how to use new software or hardware
Indicate recurring problematic software or hardware to other team members and managers
The requirements for this position may vary but it is expected that the individual would have knowledge of computers. Most employers require just an associate’s degree but some may require a bachelor’s degree in computer science, information technology or engineering for more technical positions or if they provide services to large businesses.
In order to test Computer Support Specialists effectively, employers usually administer the basic web developer HTML test, the cognitive IQ test, the networking and internet test and the work ethics test to analyze individual's computer literacy and proficiency , problem solving skills, general IQ and their work ethic.
2018 Median Pay
|$53,470 per year, $25.70 per hour|
Entry level qualification
|Bachelor's Degree or Associate’s Degree|
Number of jobs in 2016
Expected Growth rate (2016 – 26)