Bank tellers are responsible for handling and processing customer transactions. Bank tellers must have a keen eye for detail especially when counting customer money, checking for counterfeit money, and ensuring the valid identity of customers. They are required to pay attention to customer accounts when conducting transactions to notify them of any problems or issues. Bank tellers are generally required to have a clean, professional demeanor, communicate with customers patiently and cordially.
Bank tellers generally carry out the following duties:
Receive various types of payments from customers such as cash or checks
Answer customer queries in relation to their accounts
Make conversions from one currency to another
Order bank cards and checks for customers
Make electronic records of all transactions
Count money in the drawer before and after the shift, ensuring that it balances.
For Bank tellers, a high school diploma or equivalent is usually required by employers.
In order to test Bank tellers effectively, employers usually administer the Cognitive IQ test and Maths Business test to determine their analytical skills and critical thinking. The Customer Service Personality test is another favorable test which assesses the individual’s customer service qualities. Quickbooks skills test, is also a valuable test to administers to these professional in their record keeping functions. Lastly, the work ethics personality test which would be u used to assess an individuals work ethic and ethical code of conduct.
- Cognitive IQ Test
- Maths Business Test
- Customer Service Personality Tests
- Quickbooks Test
- Work Ethics Personality Tests
2018 Median Pay
|$29,450 per year, $14.16 per hour|
Entry level qualification
|High school diploma or equivalent|
Number of jobs in 2016
Expected Growth rate (2016 – 26)