Middleware Analyst

TELUS International

Description and Requirements

• Support the production middle-tier application infrastructure.
• Deploy application code changes after following the change and release management life cycle using ClearQuest.
• Incident management and ensure system/application outages or degradations are resolved in a timely manner within SLA.
• Troubleshoot and resolve all environmental issues and involve other teams if necessary.
• Collect relevant data for root cause analysis and future mitigation strategies
• Proactively monitor system health and address any potential concerns before they impact the business groups.
• Develop process documentation to ensure knowledge can be transferred between on and off-shore team members.
• Work with Development and Environment Management teams to determine net new operational requirements for new applications/infrastructure
• Act as a single point of contact for environmental issues in the production middle-tier environment
  Develop and provide training material and mentor other incoming team members

Technical Qualifications:

• Middleware Technologies:  Oracle Weblogic 8/9/10, ALSB, SOA, IBM Websphere MQ
• Programming Tools: HP Sitescope, HP Diagnostics, dynaTrace, BMC Remedy
• Hardware/OS: Sun Solaris, RedHat, Linux, Windows, VMWare
• Others: UNIX Shell Scripting, F5 Networking, Oracle

Minimum Qualifications:

• Must have at least 2 years' working experience in Middleware Technologies, preferably in Weblogic application server and UNIX Shell Scripting
• Working experience in a telecommunications company/client is an advantage
• Candidates must have a bachelors' degree/vocational diploma in Information Technology or related field
• A good team player, adaptable, and assertive person
• Willing to learn and can work with minimal supervision
• Amenable to work in shifting schedules, night shift, holidays, and on-call activities
• Amenable to work in Ortigas, Pasig City