Middleware Analyst

Pasig, , ph
Posted: June 7th, 2019


TELUS International

Description and Requirements

  • Support the production middle-tier application infrastructure.
  • Deploy application code changes after following the change and release management life cycle using ClearQuest.
  • Incident management and ensure system/application outages or degradations are resolved in a timely manner within SLA.
  • Troubleshoot and resolve all environmental issues and involve other teams if necessary.
  • Collect relevant data for root cause analysis and future mitigation strategies
  • Proactively monitor system health and address any potential concerns before they impact the business groups.
  • Develop process documentation to ensure knowledge can be transferred between on and off-shore team members.
  • Work with Development and Environment Management teams to determine net new operational requirements for new applications/infrastructure
  • Act as a single point of contact for environmental issues in the production middle-tier environment
    Develop and provide training material and mentor other incoming team members

Technical Qualifications:

  • Middleware Technologies:  Oracle Weblogic 8/9/10, ALSB, SOA, IBM Websphere MQ
  • Programming Tools: HP Sitescope, HP Diagnostics, dynaTrace, BMC Remedy
  • Hardware/OS: Sun Solaris, RedHat, Linux, Windows, VMWare
  • Others: UNIX Shell Scripting, F5 Networking, Oracle

Minimum Qualifications:

  • Must have at least 2 years' working experience in Middleware Technologies, preferably in Weblogic application server and UNIX Shell Scripting
    • Working experience in a telecommunications company/client is an advantage
  • Candidates must have a bachelors' degree/vocational diploma in Information Technology or related field
  • A good team player, adaptable, and assertive person
  • Willing to learn and can work with minimal supervision
  • Amenable to work in shifting schedules, night shift, holidays, and on-call activities
  • Amenable to work in Ortigas, Pasig City