Account Associate

Makati, Manila, ph
Posted: June 7th, 2019


Essential Duties & Responsibilities include the following:Other duties may be assigned by the Department Head and/ or its representatives

·        Resolve customer’s concern, promote Product and client Loyalty

·        Follows and complies to prescribed Work flow /Call Flow

·        May Up-sell/Upgrade individual products and product packages to existing customers depending on the need.

·        Ensure that incoming telephone calls are answered in a timely and professional manner.

·        Input the customer modification/sale onto a database thereby ensuring that the data entered is accurate

·        Overcome objections from customers, in order to turn the call around and transition to a sale

·        Responsible for ensuring that primary matrices are met through effortless customer experience.

·        Responsible in maintaining First call Resolutions

·        Responsible to keep and uphold integrity in handling customer’s account information in each and every call

Competencies

·        Communication Skills

·        Customer Service Skills

·        Listening Skills

·        Analytical or Problem Solving Skills

·        Technical Skills

·        Highly Motivated

·        Personal Effectiveness

·        Team Work

·        Flexibility

·        Integrity

·        Persuasiveness

·        Stress Tolerance

·        Quality Orientation