Essential Duties & Responsibilities include the following:Other duties may be assigned by the Department Head and/ or its representatives
· Resolve customer’s concern, promote Product and client Loyalty
· Follows and complies to prescribed Work flow /Call Flow
· May Up-sell/Upgrade individual products and product packages to existing customers depending on the need.
· Ensure that incoming telephone calls are answered in a timely and professional manner.
· Input the customer modification/sale onto a database thereby ensuring that the data entered is accurate
· Overcome objections from customers, in order to turn the call around and transition to a sale
· Responsible for ensuring that primary matrices are met through effortless customer experience.
· Responsible in maintaining First call Resolutions
· Responsible to keep and uphold integrity in handling customer’s account information in each and every call
· Communication Skills
· Customer Service Skills
· Listening Skills
· Analytical or Problem Solving Skills
· Technical Skills
· Highly Motivated
· Personal Effectiveness
· Team Work
· Stress Tolerance
· Quality Orientation