Credit & Collections Associate I

Montego Bay, Saint James, jm
Posted: June 26th, 2019


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

•Responsible for collecting overdue payments and establishing re-payment arrangements.

•Performs a wide variety of credit and collection functions.  Collects monies owed on delinquent accounts.

•Entry Level with little or no prior work experience
•Acquires basic skills to perform routine tasks
•Work is routine and requires minimal problem resolution
•Completes work with limited autonomy
•Works with either close supervision or under clearly defined procedures

Primary Responsibilities:
•Performs one or more of the following duties:
•Monitors delinquent accounts and implements collection procedures.
•Sends follow-up letters and accepts payment on certain accounts.
•Performs tasks and ensures quality in support of post-sale customer administration business initiatives.
•Input information through data screens to accurately reflect account activity & resolve account discrepancies and balances
•Re-bills companies or individuals when appropriate.
•Responds to inquiries from customers or external collection resources.
•Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts
•Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports.
•Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits.
•Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts
•Reviews and makes recommendations regarding bad debt or write-offs.
•Develops and maintains relationships with external credit agencies
•Collect coins and currency from parking meters and toll pay stations
•All other duties as assigned

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.