Customer Service Agent

Hanover, Manchester, jm
2019-06-26 12:57:43


Join the Collective Solution family and make a creative impact in a growing environment! We are seeking customer obsessed Agents. 


  • Maintaining high level world-class customer service/professionalism to a wide range of customers
  • Gather information, researches/resolves inquiries and logs customer calls
  • Communicate appropriate options for resolution in a timely manner 
  • Follow up with customers to ensure their needs and expectations are satisfied and promises are kept
  • Exhibit product knowledge while delivering information in a positive and articulate way
  • Ability to display empathy and personalization with each customer interaction
  • Ability to multitask - typical tasks involve account research, functions on screen and remaining engaged with customers
  • Ability to navigate through multiple computer applications with speed and accuracy
  • Ability to work simultaneously with multiple customers to resolve their issues
  • Strong ability to use technology

Competencies and Skills:

  • All levels of qualifications are welcomed or Heart Trust Certification.
  • Flexibility to work any shift within a 24 hour period including weekends and holidays
  • Basic computer and internet knowledge and ability to type minimum 30 WPM
  • Excellent customer service and communication skills (verbal & written)
  • Excellent listening skills and strong attention to detail 
  • Excellent time management and prioritization skills
  • Adaptable and able to manage change while maintaining a positive attitude

Benefits and Activities

  • Free health & life insurance
  • Heart Trust Certification after training
  • Free round-trip shuttle service from Montego Bay and Lucea
  • Attractive incentive packages
  • Continuous training and development initiatives geared towards your growth
  • Daily vibrant employee engagement activities
  • Daily recreational activities