Employee Resource Center Associate

Mandeville, Manchester, jm
2019-06-26 12:57:42

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

At Sutherland you will get:

  • Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
  • The chance to work with people who will become your second family
  • A workplace that’s never boring
  • The opportunity to make someone’s day, every day
  • Rewards and recognition as you blaze your own trail and ignite your career

Customer Service Consultants in this role get to:

  • Answer inbound calls to provide exceptional customer service to consumers
  • Respond to inquiries about products and services, processing payments, or performing general account maintenance
  • Up-selling customers to new products or services may be encouraged


Our most successful candidates will have:

  • A minimum of 4 CXC/GCE subjects inclusive of English Language or U.S. High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred